IRISH AMERICAN HERITAGE CENTER
POSITION DESCRIPTION
JOB TITLE: Event Sales and Service
REPORTS TO: Executive Director (Or Department Manager)
INCUMBENT(S): Vacant
PURPOSE
The purpose of this job is to serve members and the general public in order to fulfill the objective of the Irish American Heritage Center of preserving Irish culture, music, literature, drama and traditional dancing as well as recognizing the constructive contributions of the Irish and Irish American people to the United States of America.
SUMMARY
This position is responsible for assisting in the room rental and events management business of the Irish American Heritage Center. Will promote the Center to generate revenue growth and ensure service excellence through rental of rooms and management of rental and Center events.
JOB FUNCTIONS
Sales and Marketing Activities
Assists the XXXX to market the Center as a venue for specials events such as weddings, banquets, concerts, meetings, etc.
Respond promptly to all inquiries, lead referrals and existing clients resulting in documentation of all communication within 24 hours.
Assist the XXXX and exceeding event revenue goals through events sales actions for meeting space and promoting other events.
Meet weekly with Executive Director and event staff to discuss upcoming events, progress toward revenue targets and develop new business strategy.
Room Rental and Event Activities
Works with customers and potential customers, both internal and external, to align the Center’s space, services and assets to meet the customer needs in a way that delights them and exceeds their expectations.
Provides tours of event space throughout the Center.
Prepares original proposals tailored to address the needs of and to impress the customer. Accepts deposits, invoices for balances due, and tracks payment and customer satisfaction surveys.
Create event order in Tripleseat to detail the event, floor plans, audio/visual and staffing needs and other customer requirements in a timely fashion.
Works with outside caterers and vendors in order to meet the needs of customers and coordinates/maintains files for all certificates of insurance.
Event Sales and Service
Maintain a list of preferred outside vendors (caterers, audio/visual, florists, transportation, etc.) to accommodate customer needs and provide recommendations.
Work closely with other event and janitorial staff as well as volunteers to effectively executive events including room-setup requirements, beverage packages and other ad hoc arrangements confirmed with customer.
Communicates with customers to finalize all room rental details in such a manner that the event is planned and coordinated to the customer’s satisfaction. Send customer survey within one week of event.
Meet and greet customers on event dates and supervise as needed to oversee successful execution of the event, including events and weekends.
Ensure all audio visual and other meeting supplies are maintained and in good working order as well as appearance.
Management Activities
Assists in supervising the janitorial staff as well temporary event staff as needed.
Assists in scheduling event staff for coverage of all events as needed.
Miscellaneous Activities
Conducts tours of the Center for tourists, visiting dignitaries, and the general public as time permits.
Acts as back up for office staff in answering phones and greeting members and customers as needed and assigned.
KNOWLEDGE AND SKILL REQUIREMENTS
Must be computer literate with the ability to use word processing, spreadsheet, and database software (Word, Excel, Access).
Must be organized and detail oriented.
Must have strong customer service orientation.
Must have strong team orientation.
Must have strong verbal communication skills
Ability to multi-task and work in a fast-paced environment.
Must have cross-collaboration skills and be able to partner effectively with multiple stakeholders to understand the scope of event deliverables.
OTHER REQUIREMENTS
Must have regular and predictable attendance.
Knowledge or interest in Irish culture.
Must be able to work a regular evening and weekend schedule as required.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. In addition, percentages allocated to job functions are subject to change at the President’s discretion. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by the President, subject to reasonable accommodations.
If you are interested in finding out more about joining our team at The Irish American Heritage Center, please get in touch by sending an inquiry or a copy of your Cover letter and Resume to employment@irishahc.org
Revised 7/2021